Back in college I had a summer job at Shumsky’s restaurant in Atlantic City. I was a porter and every now and then, I got the chance to work on the line. On Saturday nights and some weeknights we would get a big dinner crowd (Please remind me to share a few memories of Summer nights in Atlantic City in the early to mid 80s), and during those services when we got especially slammed, I remember one of the owners – the one who usually dealt with the front of the house – who would appear in the kitchen – seemingly out of nowhere.
He’d take off his jacket, roll up his sleeves, throw on an apron and dive into the fray that was a busy kitchen during a hectic dinner service.
He didn’t ask if anyone needed assistance. He just helped.
He didn’t say – hey, I’m going to grab a stack of clean plates off the dishwasher and restock the line – he just helped. He didn’t ask if he could assemble a few orders and serve waiting customers – he just helped. He didn’t ponder over whether to dump a trash can and drop in a fresh liner – he just helped.
And when the rush was over, he didn’t stand in the center of the kitchen and await recognition or applause, he simply took off his apron, unrolled his sleeves, grabbed his jacket and went back to the front of the house.
Sure, you might argue, he stepped in because he’s an owner and an overwhelmed, backed up kitchen ain’t good for business. That may have been the case, but I will always remember the way Mr. Shumsky’s almost knowingly, proactively stepped in and just helped.
This is something I strive to do, but it’s not always easy.
We all can think of situations where by the time help is offered, we’re so deep into our situation (or as we said in the kitchen – in the weeds) that the help – although greatly appreciated – may not be enough.
This is why we shouldn’t wait until someone is struggling. If it’s within our range of ability – we should get involved. Don’t wait until your friend, family member, co-worker, neighbor, etc. has a garbage can that’s overflowing. Help them take out their trash and go a step further and assist them in starting over with a new liner.
Metaphorically speaking, that is.
How can you and I get better at this? We can pay greater attention. We can show empathy. We can aim to be selfless. And more importantly, we can simply get our cranial anatomy out of our lower bowel, rectal orifice and just help.